SelfCare: the Central Invoice Platform, the full guide

What is SelfCare (the Central Invoice Platform)?

SelfCare, formally the Central Invoice Platform, is the portal where the Tax Administration keeps everything about fiscalization in one place: your business details, your cash registers, your operators, and every invoice you issue or receive. The different names you will hear, SelfCare, selfcare tatime, platforma qendrore e faturave, all refer to this same portal.

Every Albanian business passes through SelfCare at least once: the initial fiscalization setup is done only there. Even when invoices are later issued from dedicated software, the portal remains the official panel where you can check at any moment what the central system has recorded in your name.

How to sign in to SelfCare, step by step

There is no separate registration and no second password: your business account on e-Albania is the only key.

If sign-in fails, first check that your e-Albania account is a business account rather than a personal one, and that the business is listed as active in the tax register.

The official address of the portal is efiskalizimi-app.tatime.gov.al. A test environment also exists (efiskalizimi-test), and it serves only for trials of fiscalization software: invoices issued there carry no fiscal value.

1. Open e-Albania and sign in with your business account.
2. Look for the service Platforma Qendrore e Faturave (SelfCare).
3. Click Use, and you are redirected to the SelfCare portal.
4. If you represent several businesses, choose the taxpayer you mean.
5. The dashboard opens with the configuration and invoice monitoring menus.

What can you do in SelfCare?

• Register operators: the people authorised to issue invoices for the business; each one receives an operator code.
• Register business units: every physical or electronic location where you trade.
• Register cash registers (TCR): the code that identifies each point where invoices are issued.
• Monitor the invoices you issue: every invoice fiscalized in your name appears there in real time.
• See your purchase invoices: the electronic invoices suppliers issue to you, ready to accept or reject.
• Issue invoices by hand: in some cases, at no cost, straight from the browser.

What are the portal modules, and where is each thing?

Working with SelfCare gets much faster once you know which menu holds what you are looking for. The portal is organised into these main modules:

A practical rule: everything configured once (units, operators, registers) sits in the first modules; everything that moves daily (invoices, books, cash) sits in the last.

• Taxpayer details: the tax id, address and tax obligations, exactly as they appear in the register.
• Business units: every physical or electronic location where you trade, each with its own code.
• Operators: the people authorised to issue invoices, each with their own operator code.
• Fiscalization devices: the cash registers (TCR) of each unit, with their code and status.
• Issued invoices: every invoice fiscalized in your name, searchable by date, amount and register.
• Purchase invoices: the electronic invoices (B2B) suppliers have issued to you, awaiting acceptance.
• Sales and purchase books: the tax books, filled in automatically from the fiscalized invoices.
• Cash balance: the deposits and withdrawals of each register, day by day.

How are a business unit and a cash register (TCR) registered?

Before your first invoice you need three things: the electronic certificate of the business (how to obtain it), at least one business unit, and at least one cash register (TCR). The unit is added in its menu with the location where you trade; the register is created inside the unit and receives its own unique code.

These codes are created once and reused for a long time: together with the tax id, they are exactly the details you give your fiscalization software, so that every invoice shows precisely which unit and which register it came from. If you open a new point of sale, you add a new register to it, without touching the old ones.

How is an invoice issued from SelfCare?

Choose the invoice type, a simple invoice (B2C) for consumers or an electronic invoice (B2B) for businesses, fill in the items, prices and value added tax, and the portal fiscalizes it, giving it its unique invoice identifier (NIVF). The invoice is exactly as valid as one issued from any software.

The difference is the work: every field is filled in by hand, invoice after invoice. For a professional issuing a few invoices a month this works; for a shop or a bar with daily sales it quickly becomes unmanageable.

How are purchase invoices accepted or rejected?

When a supplier issues you an electronic invoice (B2B), it appears in the purchase invoices module. There you review it and decide: accept, or reject with a reason. What you accept enters your purchase book and your deductible tax, so an invoice that is not yours, carries wrong amounts, or shows a different tax id, you reject without delay.

Good practice is a weekly check of the module: rejecting a wrong invoice early forces the supplier to correct it while the period is still open, and both sides go into the declaration with clean books.

How do the sales and purchase books connect to e-Filing?

SelfCare and e-Filing are often confused, but they are two portals with separate jobs: SelfCare holds fiscalization and invoices, e-Filing holds tax declarations and payments. The bridge between them is the books: the sales and purchase books are filled in automatically in SelfCare from the fiscalized invoices, and the value added tax declaration in e-Filing rests on them.

That has a practical consequence worth using: before each filing deadline, open the books in SelfCare and compare them with your own invoices. A purchase invoice left unrejected, or a sale left unregistered, shows up there earlier than anywhere else, while it is still simple to put right.

What is the cash deposit, and how is it declared?

Businesses that sell for cash declare the opening cash balance, the deposit, for each register (TCR) on every working day: the amount the day starts with, declared before the first cash invoice. Withdrawals of cash from the register during the day are declared too. Both are done from your fiscalization software or from the portal itself, in the cash balance module.

This is one of the obligations most easily forgotten and most often checked: a register with cash sales but no deposit for the day stands out immediately and ends in a fine. Good software turns it into a routine, one tap when the day opens.

What are the limits of the free portal?

These are not faults: SelfCare was built as an official panel for configuration and monitoring, not as a sales system. For that purpose it does its job very well.

• Manual and slow: every invoice is typed by hand, which is impractical for volume sales.
• No stock, till or reports: it does not manage inventory, the daily till, or sales analytics. Those are covered by fiscalization software.
• No automation: a higher risk of mistakes and of fines.
• Tied to the portal interface: when it has technical problems, you cannot issue an invoice from there.

What to do when SelfCare is not working

From time to time the portal slows down or does not open at all. Try again shortly; if the problem persists, try another browser or clear the cache, to rule out a local cause. Problems with the portal itself are resolved by the Tax Administration and usually pass within the day.

Worth knowing: dedicated fiscalization software talks directly to the central invoice platform (CIS), not to the portal interface, so its work does not stop when the SelfCare site has problems. If you simply want to check an invoice that was issued, that is free at the invoice verifier.

When is SelfCare not enough?

The signals are clear: you issue invoices every day, you have stock or a point of sale, you need reports or integrations with other systems. At that point, the time lost filling forms by hand costs more than dedicated software, and the risk of mistakes grows with the volume.

Fiscal Pro automates issuing, keeps the stock and the reports, and works with the same codes you registered in SelfCare. The portal stays your official monitoring panel; the software does the daily work. See what the platform covers: simple invoices, electronic invoices and transport notes from a single dashboard.

Frequently asked questions about SelfCare